Job Description

Customer Collections Admin
Swindon
Temporary initially

Brook Street is currently working on behalf of our commercial vehicle leasing client to recruit a Customer Collections Administrator to join their small, busy team as soon as possible. This is a 6-month temporary role based in Swindon that has the possibility to extend.

Pay: £11.00 per hour, working 35 hours a week with free parking onsite.

Job Description
This is a fabulous opportunity to work with a lovely group of people with plenty of opportunity to grow and develop. The atmosphere is busy and collaborative-everyone supports each other. Full training and a handover will be provided. Working to pre-set KPIs, you will support the Credit Controller and the Customer Collections team. Previous Credit Control experience is preferred but not required.

Key Responsibilities
" Provide information, maintain records and carry out all duties in an accurate, efficient and timely manner
" Daily processing of all vehicle-related invoices onto a bespoke system
" Assist Customer Collections with weekly payment runs
" Immediate customer contact in the event of a failed payment or outstanding debt
" Maintenance of the Aged Debt Ledger with constant, accurate updates
" Accurately updating relevant systems with details of account activity
" Negotiation and agreement with customers over failed collections and resulting payment plans
" Timely issuing of Dunning letters as required with appropriate planning for follow up actions
" Regular reviews of the Aged Debt Ledger with the Customer Collections Manager
" Responsibility for ensuring all UK and Ireland vehicles are registered on the HPI database
" Close liaison and interaction with all areas of the business to assist in the resolution of issues and ensuring customer satisfaction
" Monitor accounts in "Intensive Care" status
" Responsibility for all insurance claims, providing regular updates and resolve any issues with insurance company and customer
" Assist the Customer Collections Manager with monthly reporting tasks
" Ensure the Intercompany accounts are actively managed, and any outstanding invoices are chased until positive resolution
" Responsibility for the Insolvency and Repossession process, ensuring all vehicles are sold within strict deadlines
" Undertake any ad hoc requests as required
" Achieve agreed KPIs

Candidate Requirements
" Confident in dealing with colleagues across all levels of the business
" Excellent verbal and written communications skills
" An ability to demonstrate an understanding of collections techniques
" Demonstrably high levels of previous customer service
" Able to negotiate with customers to resolve ledger issues
" Highly organised and able to work under pressure to tight deadlines
" A resilient approach to dealing with difficult customer inquiries and natural problem-solving abilities
" Self-motivated, but a strong and supportive team player
" Previous experience in the industry is advantageous, but not essential
" Previous Accounts Payable experience is advantageous, but not essential
" Previous Credit Control/Collections experience is preferred

Qualifications
" Strong Microsoft Office skills - Intermediate Excel skills, including (VLOOKUPS and pivot tables)
" Previous experience with SAP (or similar large, complex CRM systems)

Deadline
We will be reviewing CVs daily for this position, so if you are interested, please apply directly or contact