Job Description

Role: Customer Collections Administrator

Location: Blagrove, Swindon, SN5

Hours: 9am to 5pm (35 hours per week)

Job Purpose

To administer all processes that form the Collections function, from failed payment through to termination and repossession.

Responsibilities

• Daily processing of all vehicle related invoices.

• Assist Customer Collections Manager with weekly payment runs.

• Immediate customer contact in the event of a failed payment or outstanding debt.
• Maintenance of the Aged Debt Ledger with constant accurate updates.

• Accurately updating relevant systems with details of account activity.
• Negotiation and agreement with customers over failed collections and resulting payment plans.
• Timely issuing of Dunning letters as required with appropriate planning for follow up actions.
• Regular reviews of the Aged Debt Ledger with the Customer Collections Manager.
• Responsibility for ensuring all UK and Ireland vehicles are registered on the HPI database.
• Close liaison and interaction with all areas of the business to assist in the resolution of issues and ensuring customer satisfaction.
• Monitor accounts in "Intensive Care" status.
• Responsibility for all insurance claims, providing regular updates and resolve any issues with insurance company and customer.
• Assist the Customer Collections Manager with monthly reporting tasks.
• Ensure the Intercompany accounts are actively managed, and any outstanding invoices are chased until positive resolution.
• Responsibility for the Insolvency and Repossession process, ensuring all vehicles are sold within strict deadlines.
• To undertake any ad-hoc requests as required & achieve agreed KPI's.

Required skills & Experience

• Confident in dealing with staff at all levels of the business
• Excellent verbal and written communication skills
• Ability to demonstrate an understanding of Collections techniques
• Strong Customer Service background
• A highly organised individual with the ability to work under pressure and to tight deadlines
• A resilient approach to dealing with difficult customer enquiries.
• Be able to display strong problem-solving skills
• Negotiate with customers via the telephone to resolve any ledger issues
• Attention to detail with a high degree of accuracy
• Ability to work independently when required but also be a team player
• Experience in the Commercial Vehicle Leasing Industry is advantageous, but not essential
• Collections/Credit Control experience is preferable
• Accounts Payable experience is advantageous

Computer skills

• Good Microsoft Office with at least Intermediate Excel skills (including VLOOKUPs and pivot tables).
• Experience with SAP.