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Customer Consultant

Job Description

Based in the City Centre for this global banking organisation, you'll join a vibrant telephony banking team, building great relationships with customers
Every day, you'll be supporting customers, following up with their requirements and in return, you'll receive first class training that could lead to real career development opportunities

You'll be supporting customers by:
Providing the very best customer experience and confidently answering inbound calls to talk them through our products and services
Identifying products and services that are right for our customers, helping them to make the most of their money and savings
Building rapport and answering customer queries, often in a busy environment
Achieving your own personal goals, while helping us meet team performance goals


We're looking for people who are passionate and motivated to succeed. It would be great if you already have telephony experience, or experience in a role where you've built fantastic customer relationships. What's vital is your dedication and passion when it comes to helping customers. You'll need to be a real people person, with excellent listening skills and an ability to have great conversations

You will have great communication skills on the phone
Be able to take ownership and follow up on issues and queries in a timely manner
Show you can multi-task and work well as part of a team
Be willing to build an expert knowledge of our products and services

Your hours of work are likely to be between 07:45am and 8pm and will include weekends and Bank Holidays. You'll enjoy a comprehensive training programme, and on-going coaching and support to enhance your development. When you're ready, you will be encourgaed to take your career to the next level. Salary is £18,750 with additional benefits

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