Job Description

Brook Street Edinburgh is currently recruiting for call Customer Coordinators for a busy Call Centre in the Inchinnan, Renfrewshire area. We are recruiting for our longstanding client who deals in Training and Development. .

You will need to be flexible in terms of shift patterns which run between 8am - 6pm Monday to Friday.

The Role
Responsibility for the delivery of a professional customer service - exceeding our customer's expectations, whether through taking ownership of customer enquiries or through the accurate and timely processing of funding requirements, legal returns, application or registration for our products and services.

As a Customer Coordinator you will work within a particular business area of the department, providing a front line and professional service to a range of either customer types, or for a range of products / services on behalf of our internal clients. Examples of such areas are:

Dealing directly with centres to address scheme enquires, account enquiries or in support of their customers applications

Dealing directly with colleges, centres, schools, parents / guardians and funding agencies to ensure the successful placement and support of a candidate / apprentice.

Dealing directly with individual customers in support of scheme applications or providing advice and guidance about legislative, funding or scheme rules

Dealing directly with Employers seeking advice and guidance regarding grant and levy queries or in relation to other funding and apprenticeship support

Dealing with internal customers - building relationships and working in partnership with other front line staff and supporting them in the successful service delivery of services in particular to Employers and Apprentices

The Person

Contact centre experience
Experience of working in a fast paced busy environment
Experience of working to KPIs
Excellent communication skills
Excellent telephone manner
Problem solving
Team working
Positive attitude
Customer Service experience
Will need to be flexible in terms of shift patterns

We are recruiting for this position now and expect to receive a high volume off applicants so please click apply and we will contact you to discuss this position in more detail.

Due to the high number of applicants we will only contact you if you have been successful on this occasion.