Job Description

Customer Experience Account Manager

My client is seeking a Customer Experience Account Manager for their telecoms company. Their vibrant team is growing, and they need you to join them!
You will be part of the team that provides a remarkable service to our customers, and your key objective will be to identify opportunity and maximise customer retention, through office-based support. The job is based on the outskirts of St Albans at the Head Office

This ideal candidate will have a proactive approach to self-development and improvement as well as a positive mental attitude and will be excited about working with like-minded people

The role:
o Responsible for a base of customers, retaining their business, improving loyalty and revenue by understanding what new solutions the customer needs
o Never losing a customer without a fight - Doing whatever it takes!
o To handling both incoming and outgoing customer service calls
o Responsible for fault diagnosis, follow up and resolution
o Periodic Rate reviews
o Understanding & pre-empting the threat from competitors
o Developing a good product knowledge to educate customers in alternative services e.g. Mobiles, Connectivity, VoIP
o Handling General Billing queries
o Using company reporting mechanisms to highlight and identify potential customer issues
o Handling customer feedback and complaints both on the phone and in writing

About you:
o Excellent communication skills
o Good language literacy skills
o Excellent numerical skills
o Computer literacy with knowledge of Microsoft Office Word and Excel
o Previous experience in Account Management or Business Development
o An interest in technology and current trends

The company is offering:
" A competitive salary and benefits
" Full training
" Ongoing personal development
" A busy, fun working environment

This is a full-time position and the working hours are 9am - 5.30pm Monday to Friday
Salary is 20-24k per annum

If you are available immediately and looking for an amazing new opportunity, please apply now with an up to date CV and we will be in touch if you fit the above criteria. If you have any questions, please email: