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Customer Experience Advisor

  • Location:

    Belfast, County Antrim

  • Sector:

    Contact Centre

  • Job type:

    Permanent

  • Salary:

    Up to £16286 per annum

  • Contact:

    The Branch

  • Contact email:

    belfast.web@brookstreet.co.uk

  • Job ref:

    BEL/295003_1549358388

  • Published:

    about 1 month ago

  • Expiry date:

    7/03/2019

  • Startdate:

    18/03/19

Job Description

Rook Street (UK) Ltd is recruiting on behalf of our Belfast-based client to secure candidates for full-time, permanent Customer Support Advisor vacancies.

Applicants for this role should have a passion for providing excellent customer service, you`ll enjoy working in a team environment, and you will enjoy answering customers` queries via inbound calls.

The ideal candidate has a minimum of 6 months` experience providing service to clients or customers.

The preference would be for that customer service experience to be in a contact centre environment but our client is also considering those candidates who have provided customer service in other industries e.g. retail, hospitality etc.

Candidates must be able to work 37.5 hours per week between 09:00 and 22:00, between Monday and Sunday.

The candidates who are successful at interview for these vacancies have good IT-literacy, excellent communication skills, and a real passion for providing customers with great customer service.

Candidates must have a minimum of 6 months` customer service experience. this can be gained from retail or call center.

The salary for this role is £16,286 per annum. There are other incentives and bonuses to be had.

Additional benefits for the Customer Support Advisors working in this role are a free on-site gym; a subsidised canteen; free tea & coffee; regular performance incentives; death-in-service benefits; a healthcare package; 29 holidays per annum; an auto enrolment pension scheme; development and opportunities for progression; and opportunities to go through Degrees and GNVQs.

To apply for these roles, please email your CV to belfast.web@brookstreet

You can also all the branch on 028 90 324548 and ask for a member of the perm team who will talk you through the process. Successful applicants will have a start date of Monday 7th January 2019

Please send CV via the link

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