Job Description

Customer Experience Manager
Milton Keynes

This is a permanent opportunity for one of the UK`s largest energy management data providers.

My client is seeking a talented Customer Experience Manager to manage a team over 25 employees across 3 teams.

THE ROLE;

• Leading the Customer Experience Teams including managing their overall performance, conducting regular performance reviews and on-going coaching, development and mentoring
• Ensure all customer performance reports are produced and sent in accordance with our customer contracts
• Managing multiple projects including business change and improvement
• Proving KPI`s for the customer services team and associated management reporting
• Investigating and solving customers` problems
• Handling customer complaints or any major incidents
• Developing customer service procedures, policies and standards for the business
• To ensure the Customer Experience teams understand and satisfy their customers` requirements and exceed their expectations.

WHAT THEY`RE LOOKING FOR;

• A Utility industry background, preferably within the Energy Sector
• Customer Experience Management Experience
• Proven Staff & Resource Management skills & experience.
• Proven project management experience
• Self motivated with the skills to motivate others
• Creative & intuitive to spot problems & constantly seek improvements
• Customer focussed to identify and respond to customer`s needs

PACKAGE / BENEFITS

• Salary £45,000-£50,000 PA
• Annual bonus
• Parking on site
• Investment Scheme
• 28 days annual leave, plus bank holidays
• Private health care scheme
• Company mobile and laptop

Due to high level of applicants we can`t respond to everyone. If you have not heard within 14 days of your application unfortunately you have not been selected for the next stage.