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Customer Insight Administrator

  • Location:

    Maidstone, Kent

  • Sector:

    Customer Service

  • Job type:

    Permanent

  • Salary:

    £17000 - £18000 per annum

  • Contact:

    Polly

  • Contact email:

    polly.wake@brookstreet.co.uk

  • Job ref:

    PWTUN/42880_1559560885

  • Published:

    5 months ago

  • Expiry date:

    13/06/2019

  • Startdate:

    ASAP

Job Description

A great opportunity has arisen within the HR department of our client as a Customer Insight Administrator.

Our Client is a well-established, rapidly expanding insurance firm in Kings Hill.

You, as a customer insight administrator, will be responsible for managing and reviewing emails taking complaint calls from customers and colleagues and logging them onto the system. You`re also responsible for escalating complex complaints to senior staff, so it`s your call when this needs to happen. The case fees also need to be handled and you will be in charge of that too.

The ideal candidate will be resilient, positive and calm natured. Dealing with complaints can seem daunting but for the right person a role like this will be interesting and varied.

You need to have excellent customer service experience and ideally would have dealt with complaints before as this will be the main focus of your role. You must drive or live locally enough to catch a bus to Kings Hill.

Salary: £17-18,000
Hours: 40 hours p/w between core hours of 8am - 6pm

Please call the permanent team at Brook Street on 01892 790700 or email your CV to:

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