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Customer Sales Advisor

  • Location:

    England

  • Sector:

    Contact Centre, Customer Service

  • Job type:

    Permanent

  • Salary:

    £18500 - £28700 per annum + incl average bonus

  • Contact:

    Domestic and General

  • Contact email:

    Geraldine.McCaughey@brookstreet.co.uk

  • Job ref:

    RemoteOB10_1632150526

  • Published:

    about 2 months ago

  • Expiry date:

    17/11/2021

Job Description

Customer Sales Advisor
Competitive salary:
£18,500 rising to £21,500 after 6 months, plus average bonus earning potential of £7,200 per annum
Contract:
Permanent, full time with flexible shift patterns
Location:
Home-based

Who we are

We are Domestic & General. We're a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

Right now, we're recruiting Customer Sales Advisors in a role that offers great work life balance, working from home plus a flexible and engaging onboarding experience.

The role you'll do

As a Customer Sales Advisor in our busy Outbound department, you'll get in touch with customers to make sure their appliances are protected. Day-to-day, you'll:

  • Build rapport with customers, get to know their individual needs and put their interests first.
  • Provide peace of mind by finding the right solution for every customer.
  • Use your brilliant sales and communication skills to upsell products.

What else to expect:

  • In a 2-week training programme you'll learn our systems, meet your new colleagues, perfect your sales technique and learn what makes a great customer experience.
  • You'll work on a shift pattern where you'll enjoy weekends off (Monday & Tuesday: 11:30 - 20:00; Wednesday & Thursday: 10:30 - 19:00; Friday: 9:30-18:00).
  • Working from home
  • We'll provide all the equipment you need, but you must have broadband access.

The experience and skills you need

  • A solid background in targeted sales or customer service
  • A driven mindset with strong customer service or sales skills and a love for hitting targets
  • Experience of working autonomously or in a home-based position
  • Great communication skills - you're at ease building rapport, listening to customers and demonstrating empathy when needed
  • A team player committed to creating an excellent customer experience
  • Unflappable and resilient attitude to juggle tasks and bounce back quickly

Salary & Bonuses

  • £18,500 rising to £21,500 after 6 months
  • Average bonus earning potential of £7,200 per year and chance to increase your salary by £1,000 every 6 months through our Agent Salary Reward Scheme
  • 33 days' annual leave (including bank holidays), with the option to buy 5 additional days each year

How you'll be rewarded

  • Comprehensive training with clearly defined career progression opportunities
  • Regular incentives with amazing prizes to be won
  • Health cash plan - employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service
  • Pension scheme - matched employer contributions up to 5% of basic salary
  • Life assurance - employer funded cover of 4x basic salary
  • Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services:
    • Salary Finance - access to savings and borrowing through payroll
    • Car Leasing - access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand new vehicles
    • Travel Loans - interest free loans to help spread the cost of annual travel tickets
    • Cycle to Work - tax efficient bike and cycling equipment worth up to £1,000
  • Health & Wellbeing - discounted gym membership, online virtual workout sessions, online culinary classes
  • Employee Assistance Programme - specialist advice and support on issues such as finance, relationships, illness and family issues
  • Free Domestic & General protection plan - one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
  • Employee discounts - access to discounted Sky TV and broadband packages, together with a range of discounts for 100s of online and high street retailers.

Immediate interviews available with start dates in November. Apply today to find out more.

Domestic & General is an equal opportunities employer, which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please note that we have a thorough referencing process, which includes credit and criminal record checks.

Domestic & General work in trusted partnership and are supported by Brook Street (UK) Limited with the recruitment process for our contact centre agents. Information collected from you in relation to your application will be accessed by Brook Street under a strict duty of confidentiality and Brook Street will be in direct contact with you in relation to any application made.

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