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Customer Sales Advisor - Sky

  • Location:

    Nottingham, Nottinghamshire

  • Sector:

    Customer Service

  • Job type:

    Permanent

  • Salary:

    £18500 - £27500 per annum

  • Contact:

    Domestic and General

  • Contact email:

    Geraldine.McCaughey@brookstreet.co.uk

  • Job ref:

    SKYOB-NOTTSEPT_1627390763

  • Published:

    about 1 month ago

  • Expiry date:

    18/08/2021

Job Description

Customer Sales Advisor - Sky
Competitive salary:
£18,500 rising to £21,500 after 6 months, plus average bonus of £6,000 per year
Contract:
Permanent, full time with flexible shift patterns
Location:
Nottingham - must live within commutable distance of Nottingham

Immediate interviews available with start dates in August and September

Who we are

We are Domestic & General. We're a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK. Right now, we're recruiting Customer Sales Advisors for our Sky Outbound department - a fun environment, focused on delivering outstanding sales performance through excellent customer service.

The role you'll do

As a Customer Sales Advisor in the Sky Outbound team, you'll be an ambassador for the market-leading Sky brand. Day-to-day, you'll:

  • Build rapport with customers, get to know their individual needs and put their interests first.
  • Use your expert knowledge and brilliant communication skills to share the product benefits and find the solution that's right for customers.
  • Make outbound sales calls to Sky's warm customer base and sell them Sky Protect products.

What else to expect:

  • In a 3-week training programme you'll learn our systems, meet your new colleagues, perfect your sales technique and learn what makes a great customer experience.
  • You'll work on a shift pattern from Monday to Friday and one Saturday every three weekends.

Two weeks of: Monday - Thursday 11:00 - 20:00 and an early finish on a Friday working 9:30 - 16:00

Two week of: Monday - Thursday 09:30 - 18:30 with an early finish on a Friday working 09:30 - 16:00

One Saturday in every three weekends: 09:00 - 16:30 (weekday off in lieu)

  • Permanent hybrid working model, also working from our city centre office in Nottingham in the future.
  • We'll provide all the equipment you need, but you must have broadband access.

The experience and skills you need

  • A solid background in targeted sales or customer service and a love for hitting targets
  • Proven experience of working autonomously or in a home-based position
  • Great communication skills - you're at ease building rapport, listening to customers and demonstrating empathy when needed
  • A team player committed to creating an excellent customer experience
  • Unflappable and resilient attitude to juggle tasks and bounce back quickly

How you'll be rewarded

  • Average bonus of £6,00 per year and chance to increase your salary by £1,000 every 6 months through our Agent Salary Reward Scheme
  • 33 days' annual leave (including bank holidays), with the option to buy 5 additional days each year
  • Save money at hundreds of retailers with our employee discounts
  • Discounted gym membership, online workout sessions, culinary classes and other fun activities
  • Regular incentives, with amazing prizes up for grabs
  • Investment in your career development through ongoing coaching and clearly defined opportunities to work towards

Domestic & General is an equal opportunities employer, which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please note that we have a thorough referencing process, which includes credit and criminal record checks.

Domestic & General work in trusted partnership and are supported by Brook Street (UK) Limited with the recruitment process for our contact centre agents. Information collected from you in relation to your application will be accessed by Brook Street under a strict duty of confidentiality and Brook Street will be in direct contact with you in relation to any application made.

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