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Customer Sales Advisor - Sky Inbound

  • Location:

    Nottingham, Nottinghamshire

  • Sector:

    Customer Service

  • Job type:


  • Salary:

    £18500 - £26540 per annum

  • Contact:

    Domestic and General

  • Contact email:

  • Job ref:


  • Published:

    2 months ago

  • Expiry date:


Job Description

Customer Sales Advisor - Sky Inbound

Must be based within commutable distance to Nottingham City Centre

Who we are

We are Domestic & General. We're a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

Right now we're excited to be recruiting our next Customer Sales Advisors within our Sky Inbound department. We have changed how we recruit and onboard, so your journey with us will now be fully virtual, giving you the flexibility but still the full engaging experience that you deserve.

About the Role

As a Customer Sales Advisor in our Sky Inbound team, you'll be the first point of contact for customers who call in for help with their Sky equipment. You will represent and promote this well-known household brand, making our customers aware of the Sky Protect product they can purchase, for added peace of mind. You will be taking inbound calls from SKY's warm customer base, who will benefit from your expert guidance to purchase Sky Protect products that best suit their needs.

The Sky Inbound department is a lively, energetic, fun sales driven environment, focused on delivering great sales performance through excellent customer service. On Sky Inbound you can expect plenty of support through coaching and personal development, along with engaging sales focused incentives & initiatives.

About You

  • You will have proven experience in a home-based position or a similar role where you have worked autonomously. Previous targeted sales or customer service experience is a must.
  • A skilled and driven customer service or sales professional.
  • You'll thrive on beating and exceeding sales targets and have strong sales skills - but you'll always make sure that the customer's interests come first.
  • You understand the customer's perspective and have a natural ability to build a strong rapport and demonstrate empathy when needed through your excellent communication skills.
  • You'll be a confident multi-tasker who can hit multiple targets whilst being resilient and show a great team spirit!

What else to expect:

This department has flexible shift patterns based on a 37.5-hour contract, between the opening hours:

  • Monday - Sunday: 8am - 8pm
  • We offer a fantastic virtual training experience over a 3-week period (Mon - Fri: 09:00 - 17:30).

Your training will provide a rich blend of learning from our L&D team, as well as some independent e-learning, and self-reflection. You'll start off finding out about Domestic & General's successful history and our future vision, whilst at the same time getting to know your new colleagues! You'll also be call listening to some of our customer calls to see what makes a great customer experience, as well as perfecting your sales ability. All systems training will be covered so you are confident working independently at home.

  • This is a permanent hybrid working role, which means you will have a mix of working from home and in our city centre office in Nottingham in the future.
  • We'll provide all the equipment you need, but you must have broadband access.

Salary & Bonuses

  • A highly competitive £18,500 starting salary with a pay increase after six months to £21,500
  • A brand-new Agent Salary Reward Scheme from the 1st October 2020, giving Agents the opportunity to meet performance criteria and increase their salary by £1000 every 6 months!
  • Bonus earning potential of up to £5,040 per annum, earned through a combination of strong sales performance, excellent customer service and call quality
  • 33 days' annual leave (bank holidays are classed as normal working days) with an annual option to buy up to 5 additional days of annual leave

Our Benefits

  • Comprehensive training with clearly defined career progression opportunities
  • Discounted Sky TV and broadband packages
  • Regular incentives with amazing prizes to be won
  • Dedicated online portal offering lending and saving facilities, financial wellbeing and support services
  • Health Cash Plan - claim money back towards essential healthcare, including a virtual GP service
  • Pension scheme & free life assurance
  • Complimentary Domestic & General protection plan and discount further products
  • Great employee discounts at selected retail stores

Immediate interviews available, to start in October. Apply today to find out more.

Domestic & General is an equal opportunities employer, which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please note that we have a thorough referencing process, which includes credit and criminal record checks.

Domestic & General work in trusted partnership and are supported by Brook Street (UK) Limited with the recruitment process for our contact centre agents. Information collected from you in relation to your application will be accessed by Brook Street under a strict duty of confidentiality and Brook Street will be in direct contact with you in relation to any application made.


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