The primary role is to deliver exceptional customer service, resolving enquiries promptly, and fostering long-term relationships. Increasing customer spending through product knowledge and tailored solutions is vital.

Key Responsibilities:

• Process orders accurately and promptly communicate any issues.
• Cultivate strong customer relationships and provide excellent service.
• Respond to inquiries and offer after-sales support, maintaining precise records.
• Up-sell additional products/services to increase order values.
• Stay updated on product knowledge and policies.
• Encourage e-commerce orders and report stock issues promptly.
• Validate and maintain CRM data, ensuring confidentiality.
• Promote best practices within the team.

Requirements:

• Professionalism, proficiency in relevant software.
• Strong communication, problem-solving, and organisational skills.
• Ability to remain calm under pressure and adapt.
• Positive attitude and commitment to excellent service.

Success Factors:

• Deliver exceptional service and increase customer spending.
• Provide competent after-sales support and timely information.
• Build trust and respect within the team.
• Minimise errors and support Business Development Managers.