Position: CUSTOMER SALES OPERATIONS SPECIALIST (CONTRACTOR)
Salary: £24,000 - £26,000 DOE
Brook Street are currently recruiting for a Customer Sales Operations Specialist for our client a successful technological company based in Bracknell. Providing excellent working conditions and environment this is a great opportunity to become part of a modern, forward thinking, friendly team.
As a Customer Sales Operations Specialist, you will be responsible for interacting with our customer base to maintain and grow customer relationships. It will be necessary for you to collaborate with internal and external stakeholders to ensure market share and sales plan goals are met, while considering best interest. In Order Management Organization, we aim to make the order process as efficient as possible and ensure we take full ownership and responsibility for solving any customer issues. This will require you to build and maintain a network of contacts with internal teams to help support and ultimately provide an exceptional experience for the Company's customers. As a Customer Sales Operations Specialist, you will achieve this by continually striving towards our Global Order Management Organization's Mission; "Enable the Company to be the top supplier for our customers by effectively orchestrating customer communication and orders from inception to fulfilment and managing the people, processes and data connected to the order as it moves throughout the lifecycle".
Responsibilities and Tasks
Responsibilities include but are not limited to:
" Sox compliant order entry and management of orders.
" Day to day management of customers' accounts ensuring that a professional, collaborative and engaged relationship is developed and maintained.
" Ensure proactive steps are taken to optimize sales plans, maintain target inventory and meet other metric goals.
" Proactive monitoring/analyzing of sales forecast to identify gaps between supply and demand.
" Collaborate closely with internal partners for operational efficiency.
" Focal point for customer related operational issues /escalations.
" Identify and strive for continuous improvement including the establishment of global best practices for customer support.
" Remain knowledgeable about all organizations products and services to support sales efforts, as well as Customers' products and market to better serve customers' needs and to represent Customer at the Company
Skills and Competencies
" Customer focused mindset with strong communication and interpersonal skills
" Energetic team player with ethos of high performance
" Flexible with ability to adapt to change in a highly dynamic work environment
" Ability to manage own time and multi-task combined with strong organizational skills
" Self-motivated, driven, smart, and willing to learn with a desire to succeed
" Fluency in English; additional languages may be considered
" Intermediate computer skills in Microsoft Office (Outlook & Excel), ERP/CRM system or similar (SAP, Salesforce.com, SharePoint, Model N); a technical aptitude to learn software tools is required
" Some travelling may be required to events, training and customer visits
" Ability to represent the company in a highly professional manner both over the phone and face-to-face
" Basic finance and accounting knowledge are desired
" Business Administration
" Related field of study
" Experience in Sales Operations position desired