Customer Service Advisor

Job Category: Customer Service
Hours: Monday - Friday, Full-Time no weekends

Salary: £25,000 per annum

Are you passionate about delivering exceptional customer experiences? Do you thrive in a people-focused environment with a positive attitude and a commitment to excellence? If so, we want to hear from you!

We are looking for a dedicated Customer Service Advisor to join our team. You'll play a vital role in ensuring that every customer interaction is handled with professionalism, efficiency, and care.

Responsibilities:

• Responding to customer inquiries and directing them to the relevant department when necessary.
• Providing information and resolving customer queries.
• Assisting customers with product purchases and order placement.
• Managing email correspondence and liaising with the sales team and other departments.
• Handling complaints, returns, and exchanges with empathy and efficiency.
• Processing payments, chasing outstanding balances, and setting up new customer accounts.
• Accurately entering customer information into our database.
• Ensuring every customer's experience is a positive one.

The Ideal Candidate:

• A proactive, solution-oriented mindset.
• Exceptional communication and interpersonal skills.
• Ability to multitask and prioritise tasks in a fast-paced environment.
• Strong attention to detail and organisational skills.

Apply today to start your journey toward making every customer experience a great one! call Alison 01733 968453 or send your CV