Job Description

Customer Service Representative (Full-Time)

Job Category: Customer Service
Schedule: Full-Time

Salary: £11.79

We are looking for a dedicated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for delivering the highest standards of customer service, ensuring a positive experience for every customer. A successful candidate will be proactive, positive, and committed to providing effective solutions to customer queries.

Key Responsibilities:

• Customer Support: Respond to customer enquiries and direct them to the appropriate department when needed.
• Issue Resolution: Provide assistance with product-related queries, process complaints, and help solve any issues that arise.
• Sales & Orders: Assist with product sales, take orders, and follow up on customer purchases.
• Communication: Respond to email inquiries, liaise with the sales team and other departments to ensure smooth communication.
• Returns & Exchanges: Process customer returns and exchanges as required.
• Payment Processing: Chase outstanding payments and take payments over the phone securely.
• Account Management: Open new customer accounts and maintain up-to-date customer information on the database.
• Customer Experience: Ensure that every interaction contributes to a positive and seamless experience for customers.

If you are passionate about customer service and enjoy working in a fast-paced, supportive environment, we would love to hear from you!

Please contact Alison De Falco 01733 968453 /

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.