Job Description

Fantastic Perm opportunity to join an established and fast paced organisation. This really is a great company to work for with a great benefits package, career progression and brand new offices with free parking onsite.
We are seeking a number of Customer Service Representative`s to join this growing team. You will be delivering outstanding customer service whilst handling all customer queries and concerns and keeping the customer`s needs in mind at all time as well as the inputting of invoices and data entry. This role will be WFH for the first 4-weeks and then you will be based on site in Warrington with a 4-week training programme.

The Role:
" You will be working within a supportive team in one of the client`s customer service centres where you`ll have direct interaction with customers over the phone and via email
" Applying your customer service expertise when dealing with and referring customer`s queries and complaints as well as liaising with clients with new and existing quotes
" Assisting customers with any issues or queries they may have
" Building strong customer relationships by using your training to gain their trust and having a genuine interest in their individual needs
" Gathering information to understand customers` requirements and offer suitable solutions
" Maintaining a detailed knowledge of the financial services product range
" Identifying any possible complaints, resolving them as swiftly as possible or raising more complex matters to our specialist teams

The kind of candidate this role would suit:
" A Customer Service background is ideal (retail, hospitality, call centre, etc)
" Data Entry/Administration experience
" Comfortable dealing with customers, both over the phone and via email
" Ability to build relationships in a fast-paced, challenging environment
" Patience
" Listening skills
" Determination to go the extra mile
" Remaining calm under pressure
" Hard working to achieve quality results (answering a high level of calls, etc)
" Good numerical and organisational skills

SALARY AND WORKING HOURS
Permanent Contract
Monday - Friday working either 8.30am to 5pm or 9am to 5.30pm
Salary: £21,000

We are looking for candidates who can interview immediately and can start asap or have notice to serve - we are flexible.

BENEFITS
" 25 days holiday exclusive of bank holidays
"Quarterly bonus
"Parking on site


DOES THIS SOUND LIKE YOU?
If you have a Customer Service, Administration or Data Entry background, please send your CV OR call Zoe on 07515325187