Job Description

Customer Services

Salary - £21,000 - £27,000

Working Hours: 37.5 hours weekly shifts. All Shifts are on a rotation between the hours of 8am-10pm, Monday to Sunday.

Maidstone/East Sutton

Hybrid work

Start Date - *July 11th*

My client is currently looking for passionate individuals who have experience of delivering amazing

customer services whilst also having a natural flare for great customer conversations.

Sky mobile is the newest department to join the family and after you have successfully completed

our 4-week inhouse training and onboarding programme you will join one of our fun Sky Mobile

hybrid working teams, meaning you will have a great work life balance by working with your team in

both our beautifully situated modern offices in East Sutton balanced by the opportunity of working

from home.

Client will give you all the training and support you will need to continually

develop your skills, ensuring our bonus and salary growth schemes are always within reach.

What you will do:

Take inbound calls from prospective and existing customers interested in joining the award-winning

Sky mobile service.

Using your subject matter expert knowledge have great informative conversations with our

customers about the latest range of handsets, tablets and data plans available form Sky mobile.

Follow all FCA selling regulations as set out by CT.

Maintain a high level of call quality and compliance.

Work towards reaching daily, weekly, and monthly conversion targets.

Accurately and efficiently enter customer information onto our inhouse computer systems.

So that you are proficient in your role, you will spend the first four weeks being supported by our

inhouse Onboarding Team, who will assist you whilst you are learning our products and operating

our systems, as you become the voice of the client. Once successfully completed you will

then move on to your shift rota.

What we can offer:

My client aim is to offer an inclusive great place to work for all their colleagues. They are

passionate about building diverse teams and celebrate individuality. They love seeing their people grow

and develop their careers with us and in return reward talent with competitive salaries and great

Benefits including:

Salary increases after 2 months of employment if targets are met, this is then reviewed every 3

months.

Hybrid working model, with 2 days in the office and the rest working from home each week.

25 days annual leave, increasing to 30 days after 5 years service.

37.5 hours weekly shifts. All Shifts are on a rotation between the hours of 8am-10pm, Monday to

Sunday.

New benefits include Two days of carers leave to give you paid time to support loved ones and

One celebration day, that you can use for your Birthday or any other special celebration.

Please contact Lee Plummer @ Brook Street or send CV to lerone.plummer (@) brookstreet.co.uk

Contact Number - 07483 330591.