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Customer Service

  • Location:

    Manchester

  • Sector:

    Customer Service

  • Job type:

    Permanent

  • Salary:

    Up to £18750 per annum

  • Contact:

    Stella

  • Contact email:

    manchester.web@brookstreet.co.uk

  • Job ref:

    MAN/859671_1542189346

  • Published:

    over 5 years ago

  • Expiry date:

    14/12/2018

  • Startdate:

    07/01/19

Job Description

This is a fantastic opportunity to work for a global banking organisation, based in the heart of the City Centre


This role is based on a 4 day compressed shift which consists of: 10am to 8pm Monday, Tuesday , Wednesday and every Sunday from 10am to 7pm.

We're looking for people who are passionate and motivated to succeed. It would be beneficial to have telephony experience, or experience in a role where you've built fantastic customer relationships. What is vital is your dedication and passion when it comes to helping customers. You'll need to be a real people person, with excellent listening skills and an ability to have great conversations.

Resolving the complex problems won't faze you, as with full training given you'll have built a fantastic knowledge of products and services to help answer any number of customer queries.

What you will need to be successful:
Have great communication skills that you're able to use on the phone
Be able to take ownership and follow up on issues and queries in a timely manner
Show you can multi-task and work well as part of a team
Be willing to build an expert knowledge of our products and services
Have the confidence to provide a first-class service in every task you undertake

This role will start on 7th January and all successful people will have to be able to pass a credit check

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