Customer Service
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Location:
Manchester
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Sector:
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Job type:
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Salary:
Up to £18750 per annum
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Contact:
Stella
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Contact email:
manchester.web@brookstreet.co.uk
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Job ref:
MAN/859671_1542189346
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Published:
over 5 years ago
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Expiry date:
14/12/2018
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Startdate:
07/01/19
Job Description
This is a fantastic opportunity to work for a global banking organisation, based in the heart of the City Centre
This role is based on a 4 day compressed shift which consists of: 10am to 8pm Monday, Tuesday , Wednesday and every Sunday from 10am to 7pm.
We're looking for people who are passionate and motivated to succeed. It would be beneficial to have telephony experience, or experience in a role where you've built fantastic customer relationships. What is vital is your dedication and passion when it comes to helping customers. You'll need to be a real people person, with excellent listening skills and an ability to have great conversations.
Resolving the complex problems won't faze you, as with full training given you'll have built a fantastic knowledge of products and services to help answer any number of customer queries.
What you will need to be successful:
Have great communication skills that you're able to use on the phone
Be able to take ownership and follow up on issues and queries in a timely manner
Show you can multi-task and work well as part of a team
Be willing to build an expert knowledge of our products and services
Have the confidence to provide a first-class service in every task you undertake
This role will start on 7th January and all successful people will have to be able to pass a credit check
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