A contact Centre based in Romsey, employing over 200 staff, is an established and highly successful outsourced BPO call centre business providing managed services for companies that require their inbound and outbound sales expertise and those needing customer support.
Working in their vibrant and friendly Customer Service department, you will act as a brand ambassador for their clients, delivering world class service in all customer communications
Act as a brand ambassador for our clients by dealing with all incoming and follow up contact with customers who have an enquiry or service request, either by phone, email, webchat or post.
Consistently exceed customer expectations by delivering a world class customer service experience - being knowledgeable and taking ownership to manage enquiries from investigation to resolution
Contribute to a culture of 'right first time' - What you say and what you do matters
Increase customer satisfaction and loyalty by dealing with requests effectively and efficiently
Supporting other departments in line with business requirements.
Some experience using the telephone at work would be ideal, however not essential as full training provided.
If you are interested in finding out more about this role, please apply or call the Southampton Office on 02380 236304