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Customer Service

  • Location:

    Bootle, Merseyside

  • Sector:

    Admin & Secretarial, Contact Centre, Customer Service

  • Job type:

    Temporary

  • Salary:

    Up to £8.77 per hour

  • Contact:

    Liverpool CL

  • Contact email:

    Liverpool.web@brookstreet.co.uk

  • Job ref:

    RCBO01_1562923974

  • Published:

    about 1 month ago

  • Duration:

    3 Months +

  • Expiry date:

    31/07/2019

  • Startdate:

    02/09/19

Job Description

We are looking for Customer Service officers to work within one of our large government clients in Bootle. These roles are ideal for people who have a passion for customer service and are excellent communicators. They are temporary positions for three months initially with a view to possibly being extended. The pay is £8.77 per hour for midweek work, and £10.97 p/h for weekend hours, and the roles will run for 13 weeks initially with a view to extension. The teams will operate a rota pattern covering the following times;

  • 8am - 4pm

  • 9am - 5pm
  • 12pm - 8pm

There will also be some weekend work on a rota and the hours will be;

  • Saturday 8am - 4pm
  • Sunday 9am - 5pm

The roles will be challenging but rewarding in equal measures.

The role

As a Data Entry and Customer Service Consultant, your main role will be taking telephone calls from customers in a contact centre type environment.

Your responsibilities will include:

  • Entering precise data quickly and correctly
  • Data migration between government systems
  • Handling calls from customers effectively and efficiently
  • Resolving customer calls at first point of contact where possible by using available tools and resources
  • Handling complex and difficult customer queries and issues, resolving them quickly and efficiently
  • Using various computer systems to create/update and maintain customer records accurately
  • Using online methods of communication such as webchat, emails etc.
  • Providing data and information in a professional and helpful manner

This list is not exhaustive and you're expected to be flexible in your day to day work. Full training will be given to all successful candidates

The skills you'll bring and develop include:

  • Communication skills, both written and verbal
  • Basic numerical and analytical skills
  • Interpersonal skills to support our customers
  • Basic it skills

If you are interested in these positions, please contact us on 01512426106 today or register in full for government roles on our website, https://registrations.brookstreet.co.uk/public-sector-registration.aspx

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