Job Description

A full-time temporary role has become available within the Liverpool/Speke area, in a government department.

hours: 37 per week, Monday to Friday, office hours.
Pay: 9.09 per hour increasing to 10.09 after 12 weeks.

About the Role

" You will work as of the Customer Services team and will be involved in
" order receipt
" product dispatch
" complaint handling
" invoicing
" internal and external audit
" You will update the Customer Relationship Management (CRM) database and other systems key to the department.
" Following training, using the information manuals provided, you will provide advice to customers in relation to tissue storage, tissue preparation and licensing requirements
Behaviours and Values
" Communicating - Friendly and approachable, able to relate to staff, donors and patients from all backgrounds, promoting NHSBT positively
" Collaborating - Know the importance of your own behaviour and body language when communicating and working with others
" Leading - Professional in matters of confidentiality, security, integrity, honesty, performance, attendance and appearance
" Customer focused - Demonstrate and promote high standards of quality customer care to both internal and external customers
" Performing - Able to use and act on feedback from others on your performance and behaviour to increase your own self awareness
Innovating - Consider, suggest and be open to alternative ways of working to make continuous improvements
Experience and Knowledge
" Proficient in Microsoft Office in particular Word and Excel, along with general IT Knowledge.
" Experience of using spreadsheets and manipulating data
" Experienced in the handling of customer/service user complaints.
The following would be an advantage but are not essential:
" Experience of working in a customer care environment with a focus on maintaining and developing customer relationships.
Understanding of medical terms / procedures relevant to tissue processing, production, banking and issue
Skills and Abilities
" Communicate succinctly, clearly and accurately in plain simple English, both verbally and in writing
" Be an effective team member who is able to relate to colleagues at all levels across our large multi-site organisation with tact and diplomacy
" Recognise your own job role boundaries / limits of practice and know when to ask for guidance
" Follow written instructions and ensure the services you provide are in line with standard processes and good practice, showing attention to detail
" Prioritise own workload and take responsibility for delivering results within agreed timescales and standards with changing priorities and pressures
" Use initiative to look out for issues at work, acting quickly and calmly to focus on finding a solution

Please apply online

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