Job Description

*** Temporary Contract - Customer Service Admin Temp: ASAP - End of September ***

Hours: Monday - Friday --> 9am - 5pm

Salary: £9 an hour

Location: Shifnal

Job Role

• To make outbound calls to Clients, registering them to attend an event.
• To access and utilise customer information provided by the Client or self-sourced eg. Spreadsheets, CRM Database and Company Web-sites.
• To build upon customer data using info supplied by Client personnel eg. Adding information gained from business calls to update the clients CRM database.
• To make outbound calls and receive incoming calls to/from new and existing and lapsed Clients and their customers, adhering to the relevant call structure or scripts supplied as appropriate.
• To obtain relevant additional customer information eg. Contact name, Business address, E-mail address mobile phone numbers and existing product/service info and update customer records accurately.
• To adhere to relevant workplace legislation and policies eg. H&S, Security, Data Protection - (GDPR Privacy standard), Code of Conduct etc.

Key Skills and Capabilities:

Essential:

• A responsible attitude.
• Self motivated and resilient.
• Good 'people skills' for building relationships with colleagues at all levels.
• Performance focussed and target driven.
• Strong verbal and written communication skills.
• Accuracy with record keeping - attention to detail.
• The ability to plan and prioritise your own work load.
• Customer connected.
• Team working - Contribution to the team target by accomplishing results as needed.
• A good understanding of all CRM database and computer systems
• Answer telephone calls from potential customers who have been solicited through advertisements.

Additional skills required:

• Time management - Planning and preparation prior to the call.
• Tenacity - the drive to keep making calls.
• Maintain safe and clean working environment by complying with procedures, rules, and regulations.
• Good Timekeeping.

Training:

• Call handling including call structure and customer skills.
• CRM database systems
• Microsoft applications as read. Including MS Office, E-mail, Internet
• Ongoing mentoring, coaching and training

If you think you would be perfect for this role then please apply or call Grace or Sara on 0121 480 8209 :)