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Customer Service Admin Summer Temps

  • Location:

    Shifnal, Shropshire

  • Sector:

    Customer Service

  • Job type:

    Temporary

  • Salary:

    Up to £9 per hour

  • Contact:

    Sara

  • Contact email:

    sara.birch@brookstreet.co.uk

  • Job ref:

    HI3261_1627463770

  • Published:

    about 2 months ago

  • Duration:

    temp

  • Expiry date:

    8/09/2021

  • Startdate:

    ASAP

Job Description

*** Temporary Contract - Customer Service Admin Temp: ASAP - End of September ***

Hours: Monday - Friday --> 9am - 5pm

Salary: £9 an hour

Location: Shifnal

Job Role

  • To make outbound calls to Clients, registering them to attend an event.
  • To access and utilise customer information provided by the Client or self-sourced eg. Spreadsheets, CRM Database and Company Web-sites.
  • To build upon customer data using info supplied by Client personnel eg. Adding information gained from business calls to update the clients CRM database.
  • To make outbound calls and receive incoming calls to/from new and existing and lapsed Clients and their customers, adhering to the relevant call structure or scripts supplied as appropriate.
  • To obtain relevant additional customer information eg. Contact name, Business address, E-mail address mobile phone numbers and existing product/service info and update customer records accurately.
  • To adhere to relevant workplace legislation and policies eg. H&S, Security, Data Protection - (GDPR Privacy standard), Code of Conduct etc.


Key Skills and Capabilities:

Essential:

  • A responsible attitude.
  • Self motivated and resilient.
  • Good 'people skills' for building relationships with colleagues at all levels.
  • Performance focussed and target driven.
  • Strong verbal and written communication skills.
  • Accuracy with record keeping - attention to detail.
  • The ability to plan and prioritise your own work load.
  • Customer connected.
  • Team working - Contribution to the team target by accomplishing results as needed.
  • A good understanding of all CRM database and computer systems
  • Answer telephone calls from potential customers who have been solicited through advertisements.

Additional skills required:

  • Time management - Planning and preparation prior to the call.
  • Tenacity - the drive to keep making calls.
  • Maintain safe and clean working environment by complying with procedures, rules, and regulations.
  • Good Timekeeping.

Training:

  • Call handling including call structure and customer skills.
  • CRM database systems
  • Microsoft applications as read. Including MS Office, E-mail, Internet
  • Ongoing mentoring, coaching and training


If you think you would be perfect for this role then please apply or call Grace or Sara on 0121 480 8209 :)

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