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Customer Service Administrator

Job Description

Do you have a passion for public and customer services and want to make a difference? If so, we would like to hear from you.

Our Public Sector client is looking to fill a number of administrative posts by the end of November. As these roles could be potentially short-term we will need to prioritise access to our offices whilst social distancing remains in place, we expect that successful candidates would only work occasionally from their base office subject to operational requirements; this may be for collaborative working, training, team meetings, IT contingency etc

This is a multifunctional role as an Administrative Officer and you will play a crucial role working within the department by providing support at an administrative level

You will be dealing with internal and internal customers with the possibility of contacting customers by email, post and phone, registering casework, processing and data on electronic and manual databases

Your role will involve a range of duties and we are looking for people who are flexible and adaptable.

Responsibilities will include but are not limited to:

o Providing excellent stakeholder service via email and written correspondence along with verbal communications.

oOpening and scanning external post relating to the Market Information Team and undertaking associated processing activities as required.

o Registering and indexing a range of hard copy and electronic documents in a timely manner ensuring quality levels are maintained and all records are accurately updated.

o General Admin including using our tools and databases to gather and analyse data.

The successful candidates will have the ability to interpret guidance, policy and procedures to enable them to offer the best solutions and, if necessary, direct any queries to the correct department. All issues and queries should be resolved where possible following department guidelines in a professional, tactful manner.

These roles will be almost fully remote but may be expected on site at your local office on occasion for training or collaborative working so need to be within a commutable distance to one of our clients sites.

The successful candidate will be:

-Customer focused and have strong customer service skills
-Flexible and adaptable
-Good at communicating with different people and the ability to listen to instructions
-Computer literate and possess good keyboard skills
-Have a working knowledge of Microsoft Word, Excel and Outlook.
-Willing to learn

This role is subject to public sector vetting so you will need to provide 3 full years of employment history and reference information. We will also need to process a DBS check for you

If you are interested please apply through the advert and candidates will be contacted in the next 10 working days.


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