Customer Service Administrator
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Location:
Pontypridd
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Sector:
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Job type:
-
Salary:
Up to £19500 per annum
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Contact:
Molly
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Contact email:
cardiff.web@brookstreet.co.uk
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Job ref:
CAR/808077-1_1636559568
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Published:
over 2 years ago
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Expiry date:
19/12/2021
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Startdate:
01/11/21
Job Description
Customer Service Administrator
Our Client based in the Treforest area is looking for an experienced Administrator to join the team.
Role Responsibilities:
- To support the team with any administration duties
- Maintain and exceed customers' expectations
- Liaise with internal departments to ensure efficient process of sales
- Communicate directly with customers (Telephone, Email or face to face)
- Respond promptly to customer enquiries (initial same day response)
- Manage and escalate customer complaints
- Maintain records of customer communication/interaction
About you:
- Advanced Administration skills
- Excellent telephone manner
- Ability to build and maintain positive relationships with new and existing customers
- Excellent communication skills
- Time management and prioritising skills
- Ability to work in a team
- Self-motivated
Desirable:
- Logistics experience
- Experience of providing technical support
Salary: £19,500
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