Customer Service Administrator
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Location:
Pontypridd
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Sector:
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Job type:
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Salary:
£17500 - £20000 per annum
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Contact:
Molly
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Contact email:
cardiff.web@brookstreet.co.uk
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Job ref:
CAR/808077_1637840588
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Published:
over 2 years ago
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Expiry date:
6/01/2022
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Startdate:
01/11/21
Job Description
Customer Service Administrator
Our Client based in the Treforest area is looking for an experienced Administrator to join the team. Due to the location of the role, you must have a drivers licence and use of a car.
Role Responsibilities:
- To support the team with any administration duties
- Maintain and exceed customers' expectations
- Liaise with internal departments to ensure efficient process of sales
- Communicate directly with customers (Telephone, Email or face to face)
- Respond promptly to customer enquiries (initial same day response)
- Manage and escalate customer complaints
- Maintain records of customer communication/interaction
About you:
- Advanced Administration skills
- Excellent telephone manner
- Ability to build and maintain positive relationships with new and existing customers
- Excellent communication skills
- Time management and prioritising skills
- Ability to work in a team
- Self-motivated
Desirable:
- Logistics experience
- Experience of providing technical support
Salary: £17,500 - 20,000. Negotiable depending on experience.
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