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Customer Service Administrator

  • Location:

    Liverpool, Merseyside

  • Sector:

    Customer Service

  • Job type:


  • Salary:

    Up to £21074 per annum

  • Contact:


  • Contact email:

    [email protected]

  • Job ref:


  • Published:

    about 1 month ago

  • Expiry date:


  • Startdate:


Job Description

Do you have customer service and administrative experience? Would you like to work with a leading healthcare company at their head office in the Liverpool city centre?

If so, this could be the perfect role for you. Working at the client`s head office, you will be joining the company on an permanent basis, you will be expected to maintain a high level of customer service by the efficient handling of customer service e-mails, in addition to assisting then within general claims, telephony and if required, face to face scenarios.

Benefits for this role include:

A salary of £19,513 per annum (6 Month Probation Period).
Working hours of 0900-1700, Mon-Fri.
Local public transport link and car parking facilities.
State of the art office facilities in a Liverpool city central location.

Day to day duties will include:

Process valid scanned and manual claims alongside liaising with practitioners where applicable to then validate claims.
Responding, processing and forwarding responses to the correct person.
Checking all claims against information provided on the company`s in-house system.
Sending out the correct correspondence and appropriate forms to any new and existing claimants.
Updating any changes to the policyholder`s details.
Providing cover, as and when necessary, to other departments.

In order to apply for this role, you MUST have the following skills and experience:

Ideally 1-2 years in a customer service and administrative focused role.
Comfortable liaising with clients or customers across a wide range of communication (telephone, live chat and e-mails).

If you fit the above criteria, please apply directly and to speed up your application, complete our pre-registration link on
If you require any further information, please e-mail Alexandra on


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