Job Description

Do you have customer service and administrative experience? Would you like to work with a leading healthcare company at their head office in the Liverpool city centre?

If so, this could be the perfect role for you. Working at the client`s head office, you will be joining the company on an permanent basis, you will be expected to maintain a high level of customer service by the efficient handling of customer service e-mails, in addition to assisting then within general claims, telephony and if required, face to face scenarios.

Benefits for this role include:
" A salary of £21,074 per annum (6 Month Probation Period).
" Working hours of 0900-1700, Mon-Fri.
" 25 Days Annual Leave plus bank holidays
" Local public transport link and car parking facilities.
" State of the art office facilities in a Liverpool city central location.
" Hybrid working available

Day to day duties will include:
" Process valid scanned and manual claims alongside liaising with practitioners where applicable to then validate claims.
" Responding, processing and forwarding responses to the correct person.
" Checking all claims against information provided on the company`s in-house system.
" Sending out the correct correspondence and appropriate forms to any new and existing claimants.
" Updating any changes to the policyholder`s details.
" Providing cover, as and when necessary, to other departments.

In order to apply for this role, you MUST have the following skills and experience:
" Ideally 1-2 years in a customer service and administrative focused role.
" Comfortable liaising with clients or customers across a wide range of communication (telephone, live chat and e-mails).
If you fit the above criteria, please apply directly and to speed up your application, complete our pre-registration link on http://registrations.brookstreet.co.uk/full-registration.aspx
If you require any further information, please e-mail Alexandra on