Job Description

Customer Services Assistants - up to 1-year fixed-term contracts available

Job Description
Brook Street is looking for enthusiastic individuals with a 'can do' attitude for numerous full-time/part-time customer focused roles for a Public Sector client based in Bristol.

Your role will involve providing a face-to-face service, supporting customers with their visa and citizenship applications.
As part of a team, you will enjoy helping people, ensuring each individual receives a professional, efficient and considerate customer experience.
Roles are initially for a six-months' period, with the option to move on to a fixed-term contract.
If you are a good communicator, with great interpersonal skills who excels at problem solving, this "Great Place to Work" organisation would love to hear from you!

As the right candidate, you will have:
* Excellent communication and interpersonal skills
* The ability to develop and maintain good working relationships with colleagues
* Basic IT skills, as appropriate systems training will be provided
* Effective problem-solving skills and be a team player who constantly displays commitment and flexibility
* Excellent organisational skills with great attention to detail
* The ability to deliver a high-quality and caring customer service in a professional and timely manner, creating trust and confidence
* The ability to understand and apply corporate policies and procedures consistently

Desirable, but not essential, experience in:
* Working in a customer-facing environment
* Working in a high-volume processing environment.
The role will require you to:
* Capture and digitise information as part of a process
* Act as a first point of contact for customers
* Manage customer expectations, interact and display professionalism at all times.
* Adhere to the Quality Framework, ensuring performance targets are met daily and accuracy targets are achieved
* Manage challenging situations displaying professionalism at all times
* Work as part of a team and also work independently, managing your time appropriately, working efficiently at all times
* Manage incoming service complaints in line with procedure, ensuring escalated action to the Complaints Manager is taken where a service complaint is received.

This role requires a basic disclosure check and you must have a UK passport or indefinite leave to remain status.
If you think you are the right person for this role, please apply online.