Manufacturer of Italian porcelain tiles are currently recruiting for a Customer Service Administrator based in the Golders Green area.
Paying £22k-25k, working office Mon - Fri 9-6pm, 21 days holidays plus 8 days bank holiday.
Main duties will include: Answer phones and respond to emails regarding customer deliveries, payments, damages, complaints and any after sales matters.
Organise despatches of customer orders, liaising with external carriers
Produce delivery notes and send to customers in advance of delivery
Match up delivery notes with carrier despatch notes and POD's
Take orders from customers for additional product
Generate customer returns & produce credit notes
Record on CRM delivery issues, report, monitor and resolve to satisfactory conclusion,
Deal with any other After Sales requirements.
Looking for somebody with a background in customer service/after sales queries via telephone and email. Great oral and written skills are essential. Highly organised and capable of working under pressure you need to be able to prioritise your workload and remain calm under stressful situations. Previous use of SAGE 200 and CRM would be an advantage.
Please apply online and either me or one of my colleagues will get back to you from Brook Street Recruitment.