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Customer Service Administrator

  • Location:

    Thurrock, Essex

  • Sector:

    Customer Service

  • Job type:


  • Salary:

    £16000 - £18213 per annum

  • Contact:


  • Contact email:

  • Job ref:


  • Published:

    almost 1 year ago

  • Expiry date:


  • Startdate:


Job Description

Brook Street are currently recruiting for a great opportunity as a Customer Service Administrator.

Our well established client is currently recruiting for this position due to expansion of their business, they are looking for someone with; `people skills` this will be just as important as your formal qualifications. They are also looking for a good standard of written and spoken English. Good communication skills and a friendly personality are preferred.
Enthusiasm to work in an administration based role is key, with an interest to work in the travel industry, especially in a customer service environment would also be beneficial. An ability to work to chronological deadlines and to work as part of a team is needed. You will have a good attention to detail and be computer literate.

Duties and responsibilities:
o Entering customer information onto the in-house booking system correctly.
o Printing, collating and posting initial documentation to customers, such as ticketing, product information, itinerary change letters etc.
o Printing, collating and posting documentation to any new and/or existing bookings.
o Monitoring and answering the Customer Services email folder.
o Operating our webchat facility.
o Obtaining missing customer information (At times by telephone/email).

Holiday Entitlement
A minimum 22 days per annum, increasing to 28 days according to length of service, pro-rated accordingly plus bank holidays will apply.

Other Benefits
o A workplace pension scheme will be offered after three months continuous service.
o Free on-site car parking.
o Newly refurbished office.
o Discounts on selected travel services.
o Excellent training opportunities.
o Career progression

A basic salary of £16,000 - £18,213.88 per annum (annual salary reviews every December)

Working hours:
Week One: Monday to Thursday 0900hrs to 1730hrs, Saturday 0900hrs to 1700hrs.
Week Two: Monday to Thursday 1200hrs to 2000hrs, Friday 1000hrs to 1800hrs.

If this is what you are looking for within your next role then please contact Chanel at Brook Street on 01245 493533 or email /


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