Do you have experience in customer service and have great communication skills?
Do you have good organisational skills and are able to prioritise your own workload?
Then this could be the perfect role for you!
We are looking for a responsible and hardworking individual to join our client on the outskirts of Oxford. The company is a leading global education provider that has helped generations of learners transform their lives through education. You will be providing professional, fast front line support to diverse customer base mostly via email, telephone phone and in person. This is a 6-month contract position working for a fun and friendly company. The salary per annum is between £20,000 to £22,000. The role will require you to work on accounting specific software so if you have had experience in using oracle this would be advantageous.
What will you be doing as a Customer Service Administrator?
- You will be providing friendly and fast front line support to a diverse customer base.
- You will research and troubleshoot customer enquiries through the business.
-You will be responsible for investigating escalated issues/service requests and communication updates.
-You will be responsible for more complex complaint management to achieve a "close-loop" resolution process for the customer, limiting the need for the customer to contact numerous times for the same issue.
-Cross-functional work with all team members to resolve enquiries, especially finance team.
-You will assist writing and curating customer facing documents to support the Commissions process.
-You will be able to explore of a ticketing system to handle enquiries in line with service level expectations
-Detailed logging of enquiries to identify areas of re-occurring concern and highlight opportunities for improvement.
-You will inform management of difficult queries and relaying updates.
-Putting customer information onto the CRM database.
For further information on this fantastic opportunity please contact the Abingdon branch on 01235 706100 or apply via this advert and we will get back to you.