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Customer Service Administrator

  • Location:

    Croydon, Surrey

  • Sector:

    Contact Centre

  • Job type:

    Permanent

  • Salary:

    Up to £19952 per annum + 1k Annual Bonus

  • Contact:

    Jade

  • Contact email:

    jade.shackleton@brookstreet.co.uk

  • Job ref:

    LSB/751827_1575031296

  • Published:

    13 days ago

  • Expiry date:

    29/12/2019

  • Startdate:

    02/12/19

Job Description

This is an exciting opportunity for a leading global organisation and a market leader in Insurance!
We are looking for someone to work in their call centre, this is a telephoned based role - no cold calling involved, administration, data input and customer services. We would consider any background but ideally someone who is bright, confident and switched on with great I.T skills as administrative duties are included.
The Role

To provide a professional, efficient and proactive service, reflecting the brand values of the client companies.

Hours

35 hours per week - Mon-Fri 09.00 to 17.30 (either 09.00-17.00 or 09.30-17.30).
Due to the nature of this position, hours may vary in line with business needs.

Main Duties

Warranty Administration

o Maintain and update all current customer warranty details on the in house and client systems
o Ensure all dealer warranty applications and queries are actioned within set departmental time scales
o Accurately assess data loads and amend/input data onto both client and inhouse systems

Assistance Administration

o Maintain and update all current customer assistance details
o Update all existing assistance client`s data on the inhouse system
o Maintain a working knowledge of the client`s product range

Data Entry

o Accurate input of warranty and assistance data onto the in-house database. Daily processing of Motor Vehicle Warranty policies using manufacturer Intranet and computer programmes.
o Accurately assess data load and amend and input data into client and in house systems

Telephone response

o Handle all incoming calls in a polite, efficient and proactive manner, in line with the company standards
o Data capture all requested data and provide information to the caller

Correspondence

o Reply to all correspondence within defined time scales, ensuring the departmental standards are adhered to
o Record all daily activity for reporting purposes

Essential Skills & Attributes

o Educated to GCSE standard or equivalent, to include English and Mathematics
o Strong administration and organisational skills
o Excellent telephone manner
o A good working knowledge of Word, Excel
o Good letter writing ability o Strong numerical ability
o Basic understanding of FCA o Ability to work within a procedure-based environment
o Able to communicate confidently with clients, customers and suppliers
o Strong planning and organisational skills
o Flexible
o Punctual
o Able to work under pressure
o Team Player
o Strong focus on quality and customer service
o Self-motivated

Desirable Skills & Attributes

o Previous experience of working within a warranty department
o Basic understanding of manufacturer products
o Basic geographical knowledge of the UK

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