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Customer Service Administrator

  • Location:

    Bristol City Centre, Bristol

  • Sector:

    Contact Centre

  • Job type:

    Temporary

  • Salary:

    Up to £9 per hour

  • Contact:

    Annie

  • Contact email:

    bristolcl1.branch@brookstreet.co.uk

  • Job ref:

    HJ4183_1578318473

  • Published:

    9 months ago

  • Expiry date:

    9/01/2020

  • Startdate:

    20/01/20 13:43:00

Job Description

Brook street are seeking Customer Service Administrators to work for the NHS in a Call Centre environment in central Bristol.

You handle queries and take calls from a variety of people on different subjects. You will be confident in learning new processes and have great customer service skills.

Key Responsibilities
Work in line with agreed procedures, this could include making calls, answering telephone, emails, queries, taking messages or processing transactions.
Learn new procedures quickly and work to a high standard. .
Maintain and update information held on a data base or manually.
Support line management on any additional admin when required.
Liaise with internal/external clients.
Print/post data/reports/invoices daily.
Maintain records for audit purposes.
Ensure deadlines are met.


Essential Skills
Attention to detail
Able to work in a team or other structured environment.
Articulate and able to maintain good relationships with colleagues and clients.
Delivers a high quality customer service in a professional manner, creating trust and confidence;
Excellent communicator;
Effective team player, who constantly displays commitment and flexibility;
Assimilates and applies policies and procedures consistently;
Accurate and timely delivery of tasks;
Effective problem solver;
Excellent organisational skills;
Attention to detail in record keeping.

This role is a full time temporary position for 6 months, it will be paid at £9.00 an hour.

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