Job Description

Brook Street is delighted to be working on behalf of our Kells based client who is currently seeking to recruit an experienced Customer Service Administrator to join their busy team.

This role is ideal for a skilled administrator with a strong background in customer service and excellent office support capabilities.

Key Responsibilities:

• Handle customer enquiries via phone and email in a professional and timely manner
• Process customer orders using the in-house MIS system
• Coordinate and schedule collections and deliveries
• Compile and distribute weekly/monthly customer reports
• Manage general office duties such as answering phones, filing, and data entry
• Prepare and send customer samples as required
• Produce customer certificates and Certificates of Conformity (COCs) where applicable

Essential Criteria:

• Minimum of 4 GCSEs (or equivalent), including English and Maths at grade C or above
• At least 1 year's experience in an office-based administrative role
• Proficient in Microsoft Office applications (Word, Excel, Outlook, etc.)
• Excellent telephone manner and communication skills, with a focus on customer service
• Ability to handle customer queries and process orders efficiently
• Strong multitasking abilities with attention to detail
• Capable of working independently and as part of a team
• Highly motivated, organised, and reliable

Details

• Working Hours: Monday - Thursday: 8:30am - 5:30pm and Friday: 8:30am - 1:00pm

Interested? To apply, please send your CV to Colleen Farquharson via the Apply link.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.