Job Description

Brook Street Recruitment is working with our client in East Belfast to recruit a new full time and permanent Customer Service Administrator for a fixed term role for a period of 6 months

Key Duties and Responsibilities:

• Handle inbound telephone calls and manage shared mailboxes within the department ensuring a swift and effective service is provided to our customers.
• Draft new contract proposals, renewals and process acceptances on our systems.
• Maintain regular contact with field teams regarding daily work activity, location and job status.
• Liaise with customers and other relevant parties over delays, problems, or queries to ensure that communication regarding the status of service work is maintained.
• Review completed work, issue quotations and produce invoices to send to customers.
• Assist customers with invoice queries and issue credits where required.
• Update and maintain customer data on our electronic system and spreadsheets.
• Provide administration assistance and cover where required within the department and to field staff.

Knowledge/Skills/Experience:

• Qualifications: Good standard of education including GCSE Maths and English
• Preferable to have worked within a similar Customer Service environment
• Previous SAP experience desirable but not essential
• Ability to communicate effectively with people at all levels of the organisation
• Be able to work accurately to meet deadlines, follow company standards and procedures
• Be able to relay information clearly and accurately, ask questions to understand information and have strong listening skills
• Proficient in using Microsoft packages, especially Excel

Working 37.5 Hours per week - Mon-Fri 8.30am-5pm, 15-minute morning paid break and 1-hour unpaid lunch

Salary - £24,026

Please send CV to Colleen Farquharson via the apply link

Brook Street NMR is acting as an Employment Business in relation to this vacancy.