Job Description

Job Title: Customer Service Advisor
Location: UK-Surrey-Croydon
Salary- £20971 +1500 bonus

Hours - 35 hours per week, 8 - 6 Monday to Friday and 9 - 1 Saturday. Due to the nature of this position, hours may vary in line with business and client needs.

We are looking for a Customer Service Advisor for a Global Insurance company based in Croydon. You must have Excellent Customer Service skills, a good telephone manner and the ability to work well under pressure is essential with a flare for Sales.

The Role -

Maximise Finance and Insurance policy sales by utilising your sales skills when handling telephone enquiries and updating systems accordingly.

Provide a professional, efficient and proactive sale and administration service, reflecting the brand values of us and the client you are representing.

Ensure all processes and procedures comply with FCA requirements.

Main Duties -

Call Handling
o Handle all calls within performance targets and professionally following approved call scripts and sales guidance materials
o Handle customer objections in a positive manner and actively attempt to overcome these objections in line with sales guidance materials
o Actively attempt to build rapport with all callers
o Actively look for opportunities to upgrade levels of cover through effective listening and identification of customer needs
o Carry out outbound sales activity ensuring all regulatory and customers service standards and requirements are adhered to where appropriate
o Display appropriate levels of patience and empathy as and when required
o Handle complaints in a positive way, in line with company procedures
o Communicate with customers and third parties in a clear, concise and professional way
o To capture all requested data and provide information to the caller
o Ensure product knowledge is kept continuously up-to-date through appropriate research and training

Correspondence/administration
o Respond to incoming correspondence in accordance with agreed procedures
o Carry out administrative tasks as required within the department

Data capture & input
o Ensure that all relevant data is entered onto the system in a timely way, with a focus on accuracy

FCA Compliance
o Operate within and adhere to the constraints of the current FCA regulations
o Ensure that the sales process carried out follows the procedure based sales approach

Accurate data capture and Reporting
o Capture all necessary information precisely and accurately relevant to product sales
o Record all daily activity for reporting purposes

Other
o To undertake other ad hoc duties as reasonably requested by your manager

Qualifications:
Essential Skills & Attributes
o Educated to GCSE standard or equivalent, including English Language and Maths
o Excellent telephone manner

Please email me you current cv -