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Customer Service Adviser

  • Location:

    Southampton, Hampshire

  • Sector:

    Contact Centre, Customer Service

  • Job type:

    Permanent

  • Salary:

    £20000 - £23000 per annum + additional benefits

  • Contact:

    Craig Small

  • Contact email:

    [email protected]

  • Job ref:

    sou/805791a_1638207089

  • Published:

    about 2 months ago

  • Expiry date:

    10/01/2022

  • Startdate:

    ASAP

Job Description

Customer Services Adviser

Southampton

£20,000 - £23,000 per annum

Join an Innovative company experiencing massive business growth!

This is a new opportunity for a Customer Service Adviser with at least 3 years telephone based customer service experience to join a global engineering business in Hamble, Southampton

Specialising in manufacturing for scientific, analytical and metrology industries this business are looking for an enthusiastic Customer Service Advisor to join their small team, working to drive the customer's needs and enquiries in order to ensure on-time delivery performance is managed to a high standard by working with multiple teams within the organization both in UK and with their sister locations throughout the world.

About the Role

Working as a Customer service adviser in this role you will develop and grow relationships with regular customer contact.

Key responsibilities will include:

  • Providing commercial / administrative support for national and international customers
  • Daily contact with customers predominantly via email and phone; working with the Senior Customer Service Representative to ensure the effective and efficient handling of incoming customer queries
  • Preparation of quotes in ERP system based on customer requirements
  • Generation of Open Order Reports for customer and monitoring of delivery dates
  • Accurate and timely order processing in ERP system in line with KPI requirements
  • Providing updates to customers on order status when requested
  • Handling of special order types
  • Assisting shipping department with any customer queries regarding delivery/returns queries/exhibition shipments
  • Recording and processing customer complaints - issuing returns numbers and liaising with the necessary departments to reach a suitable outcome for the customer
  • Liaising with global Customer/Sales/Product Management teams
  • Providing weekly data required for company reporting

Apply now to have a chat about this great opportunity with a leading employer.

What is in it for you?

In return for your hard work, you will be given:

  • Basic salary between £20k and £23k per annum, depending on experience and shift.
  • The opportunity to upskill with training
  • Pension plan
  • Health insurance
  • Well-being activities
  • Company events and perks
  • Employee referral incentive
  • Peer-to-peer recognition scheme and long-term service awards

What we need from you:

  • Strong customer services background
  • Happy to be office-based (non-remote)
  • Good working knowledge of Microsoft Office and ideally SAP/ERP systems
  • High customer focus and able to work well in a small team.
  • Good commercial awareness
  • Excellent attention to detail
  • Non-smoker/vaper
  • Excellent communication skills and a smart appearance

Want to hear more? Apply Now!

If you like the look of this Customer Service opportunity to work for an employer who cares about your success, future-proofing your career with leading training, please get in touch today by clicking apply.

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