Back to Search Results

Customer Service Adviser

  • Location:

    Leicester, Leicestershire

  • Sector:

    Customer Service

  • Job type:


  • Salary:

    £16000 - £18000 per annum + Free parking and team days out, pension

  • Contact:


  • Contact email:

  • Job ref:


  • Published:

    8 months ago

  • Expiry date:


  • Startdate:


Job Description

Customer Service Adviser

Are you a bubbly, polite and friendly person who also has outstanding customer service skills then this could be the job for you. Our client in Leicester is looking for a customer service adviser who will be part of a fantastic team.

Main Duties will include

" Supports Sales, Development and Marketing activities
" Produces client user reports and user numbers against target to manage activity
" Provide superior customer service to all existing and prospect clients
" Provide level 1 customer support duties to existing users and handles these in a professional manner at all times.
" Take incoming calls and queries from clients and resolve them where possible, whilst logging these queries onto the system.
" Work amongst team to share information.
" Attend Events such as roadshows or exhibitions to represent 360 Dot Net.
" Follow up roadshows events and manage data to help aid marketing activities, messages and book meetings and webinars.
" Deal with customer dissatisfaction in a swift and professional manner.
" Pass sales queries to sales support to book in diaries of BDM's or Sales & Marketing Director.
" Set up client ahead of training and deployment using data gathering forms.

The ideal candidate will be

" Be highly organised and continually look to improve knowledge of the system, it's functionality and how it can benefit users.
" Demonstrate ability to work flexibly including additional hours when the business needs in order to meet deadlines.
" Demonstrate ability to learn about new developments and feature changes and share with the rest of the team to keep them informed.
" Continually work efficiently within 360 Dot Net and the Lifetime Group
" Perform tasks required to help achieve the Sales and Marketing Strategy for 360 Dot Net and the Lifetime Group
" Work with the rest of the team to ensure new users are set-up correctly team has met their goals in set-up, data import, and collating data gathering forms.
" Proactively ring out to increase number of users and attendees of webinars and create appointments for Sales teams where required.
" Keep user guides updated at all times and get signed off ahead of launch
" Produce published documents and presentations as required by management

Experience is not a necessity but you must be a confident, friendly, personable hardworking and dedicated person

Hours 9-5:30 Mon - Fri
Salary - £16,000-£18,000 depending on experience
Benefits - Pension, free parking, private Health Care for individual Staff Member, team days out, discounts off of local shop, restaurants and gyms


Looking for a job? Register your CV now


Looking to recruit? Find the perfect hire

Upload Job

Want a career at Brook Street? Join our team

Join Now