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Customer Service Adviser (OOH)

  • Location:

    Cosham, Hampshire

  • Sector:

    Customer Service

  • Job type:


  • Salary:

    Up to £21450 per annum + additional benefits

  • Contact:


  • Contact email:

    [email protected]

  • Job ref:


  • Published:

    about 1 month ago

  • Expiry date:


  • Startdate:


Job Description

OOH Customer Services Representative (Night Shift)

£21,450 per annum

Cosham, Portsmouth

Have you got excellent customer service with great communication skills?

Are you flexible and able to work nights?

My client is looking for a full time OOH Customer Service Representative (Night Shifts) to start as soon as possible!

Brook Street is pleased to be working with a leading global provider of facility services in Cosham, Portsmouth. My client offers an excellent working environment; a positive and friendly team and a real opportunity for career progression.

The OOH (Out of Hours) Customer Service Rep will be the first point of contact for all client and customer enquiries and will effectively and efficiently deliver helpdesk services; ensuring high levels of customer satisfaction are achieved. This role will involve working on our client's contracts, which will include providing various helpdesk solutions such as reactive maintenance, incident management, site security, facilities management, room bookings and switchboard services.

Who's right for the job?

The ideal candidate will have excellent communication skills, clear, confident and professional telephone manner, strong objection handling skills and the ability to excel under pressure.

As a key member of a dynamic team, the successful candidate will likely have customer service or contact centre experience and possess a passion for providing an excellent customer experience and a drive to progress and succeed.

Skills crucial to success in this role:

  • Flexibility to work night shifts (7pm to 7am) on a rolling 4-on/4-off shift pattern.
  • To deal with customer enquiries efficiently and effectively
  • Strong complaint handling skills
  • Outstanding active listening skills.
  • Enthusiastic and effective team player.
  • Ability to effectively communicate at all levels both verbally and in writing.
  • Strong interpersonal and relationship building and empathy skills
  • A confident, self-motivated individual with strong business and organisational skills
  • Ability to excel under pressure and when working to tight deadlines, yet capable of demonstrating initiative, producing results and making sound decisions
  • Committed to continuing professional and personal development of self and others
  • Ability to organise workload and multi-task where necessary.
  • Flexibility & efficient learning skills to support the business' needs


  • Previous experience of a telephone based customer service role with a good understanding of problem-solving techniques
  • Excellent IT skills, including Microsoft Office, and quick to learn new software systems.
  • Tech savvy and able to work with a number of systems consecutively
  • A good standard of English and Maths

What's in it for you?

This is a full-time, permanent role with an immediate start available. Our client operate a 24/7 service 365 days a year. The successful candidate will work 40.5 hours per week, which will be comprised of 12 hour shifts from 7pm to 7am, which will be operated on a rolling 4-on, 4-off rota basis.

In return for your hard work our client offers a competitive salary of approximately £21,450 per year. In addition you will receive 25 days holiday + bank holidays, pension with employer contributions rising to 5% after one year of service, and access to Perkbox on successful completion of probation.

Let's get started!

This role is available for a start as soon as possible and interviews will be arranged as soon as possible. This will involve an initial phone call followed by a face to face interview if successful.

For more information or a detailed job specification, please contact Ben at Brook Street South or apply now to send your CV.


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