Job Description

DO YOU HAVE A MINIMUM OF 2 YEARS OF CUSTOMER SERVICE EXPERIENCE?

IF SO, THIS ROLE IS FOR YOU . Ring Jacqui today 0191 232 5661

Working within a small claims team for a thriving and expanding local insurance company, delivering a great quality customer experience in respect of various ancillary insurance and guarantee products. Your focus will be on both managing customer expectations and the validation of policies within the department.

Your responsibilities will include:

" Taking First Notification of Loss calls
" Working within a delegated authority environment
" Entering policy and claims information at first point of contact into in-house systems

Qualifications and Skills you'll need:

" A minimum of 2 years customer service experience in an inbound environment
" Previous experience in insurance or insurance claims would be desirable
" Ability to manage expressions of dissatisfaction and notification of complaints
" Knowledge of or experience working within a regulatory environment preferred but not essential


Working Monday - Friday shifts between 8am -7pm
Free on -site parking
Competitive salary depending on experience
Immediate Interview & Start!