Job Description

Brook Street Recruitment is working with our client in Coleraine to recruit a new Customer Service Advisor for a 12-month fixed term contract

Responsibilities

First line of contact for customers, greeting them and interpreting their requirements
Generating, amending and updating service schedules and sending reminders
Vehicle and customer database management - Booking PSV appointments
Issuing workshop job cards and monitoring progress of vehicles in workshop
Processing and closing out workshop job cards and assisting with invoicing
Making outbound sales and customer care calls and managing key customer relationships
Creating maintenance contract quotes and selling maintenance contracts
Liaising with Workshop Foreman for job planning, to ensure efficiency and profitability
Contacting customers to inform them of any additional work required and providing accurate quotations to gain the necessary authority to complete the work
Contacting customers upon job completion, competently explaining the work that has been carried out and arranging vehicle collection/delivery
Ensuring customer satisfaction at all times through delivery of the company 'Customer Commitments', assisting with customer follow up to ascertain service level satisfaction, and ensuring that all customer complaints are handled courteously and efficiently
Other general administration duties, such as running various daily, weekly and monthly reports, scanning and filing paperwork, record archiving and general word processing


Required Criteria

Be educated to GCSE standard or equivalent, including Maths and English
Possess extremely strong administration skills
Excellent organisational skills and the ability to adapt to changing circumstances
Ability to communicate effectively at all levels, both verbally and written and both internally and externally
Possess an ability to structure workload in an efficient manner and be able to cope under pressure
Confident with telephone communication and possess a polite and professional telephone manner
Possess an excellent level of computer proficiency
Be able to work effectively as part of a team whilst also possessing the ability to work effectively with minimal supervision
Have the ability to work as part of a team and be able to work on own initiative
Ensure that all written and verbal communication is of a standard that reflects the company image and guidelines
Must have a full driving licence
Be a fast learner and able to pick up new processes quickly
Be organised, methodical, proactive and enthusiastic
Be willing to accept change and have the ability and flexibility to adapt accordingly as business needs require
Be tenacious and of a questioning nature
Be open and honest at all times and always work with integrity
Possess a willingness to learn and succeed
Insist on the highest quality work, whilst concentrating on efficiency's


This position is a fixed term contract for a period of up to 12 months to cover maternity leave.

The hours of work will be 9:00am to 5:30pm Monday to Friday and 8:00am to 1:00pm every other Saturday.

Closing Date Wednesday 1st November, 2023

Please send the CV to Colleen Farquharson