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Customer Service Advisor

  • Location:

    Belfast

  • Sector:

    Contact Centre

  • Job type:

    Permanent

  • Salary:

    Up to £21100 per annum

  • Contact:

    Colleen

  • Contact email:

    [email protected]

  • Job ref:

    BEL/302537_1699434984

  • Published:

    9 months ago

  • Expiry date:

    8/12/2023

  • Startdate:

    November 2023

Job Description

Brook Street Recruitment is working with our client on the Airport Road West in Belfast to recruit a full time and permanent Customer Service Advisor

Responsibilities

  • Handle various incoming and outbound telephone calls effectively, providing an efficient and effective service to existing and potential customers.
  • Assist in the administration and planning of asset maintenance work and gas service connections to the company network, utilising diary and resource planning systems.
  • Respond to and initiate remedial action in respect of customer complaints
  • Respond effectively to reported gas emergencies, ensuring accurate collection and recording of customer data and the reported incident.
  • General administrative tasks, recording customer complaints, booking energy advisor appointments for customers enquiring about connecting to natural gas, and data inputting of completed appointments, service work documentation, completed meter/ service job documents and incentive management information.


Criteria

  • At least one year's relevant experience working within a customer service environment and dealing with telephone enquiries
  • English and Maths GCSE


This is a permanent, full-time position working 37 hours per week.

Hours of work - Monday to Thursday 8.30am - 5.00pm and Friday 8.30am to 4.30pm (some flexibility in working hours may be required)

Salary will start on £21,100

Please send CV to Colleen Farquharson via the apply link

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