Job Description

As a crucial member of our Clients Services Team, you will play a vital role in delivering Customer Services via telephone, providing guidance, and ensuring effective account management for our clients Contract Hire and Finance Lease business. This role is instrumental in delivering service excellence to our clients portfolio, contributing to departmental growth, and fostering repeat business opportunities.

Main Responsibilities:

• Respond to a high volume of incoming calls, providing excellent customer service and ensuring adherence to company guidelines and procedures.
• Serve as the first contact point for administering cases via telephone, email, or written correspondence.
• Proactively understand customer's requirements, demonstrating industry and product knowledge.
• Exceed customer expectations by negotiating payments and charges within agreed authority levels.
• Analyse and rectify accounts, demonstrating initiative and negotiation skills.

Principal Contacts / Working Relationships: Establish and maintain contacts with Customers and Suppliers

Education, Training, and Experience:

• Full PC Literacy.
• GCSE Maths and English at level C or above.
• Prior experience in delivering excellent customer service in a contact centre environment

Join our clients dynamic team and contribute to the success and growth of their business! Apply now to be a part of a challenging and rewarding work environment.

If the above sounds like your next opportunity, contact Alison or Gemma at Brook Street for more information 07483956085 or 07483133348