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Customer Service Advisor

Job Description

Brook Street have the pleasure of working with the NHS in their busy Contact Centre based in Cambridge. They are looking for an experienced Customers Service Advisers, to be members of their strong team.

The role objective is to deliver a positive and distinctive customer service, providing support for all inbound and outbound calls, directing them to the right departments and supporting any quires. It is critical for the team to be focused on customer service at all times.

Job title: Customer Service Advisor
Location: Cambridge
Hours: Monday - Friday Full time Hours

Start date: Immediate Start

Knowledge & Experience

* Experience of working in a busy contact centre
* Proven organisational skills, capable of multitasking, prioritising and working to deadlines
* The ability to handle multiple inputs and interruptions and to remain calm and effective
* The ability to handle confidential and sensitive information with tact and discretion
* The ability to establish good working relationships
* Excellent interpersonal skills and the ability to communicate in a friendly and professional manner
* Positive and professional telephone manner
* Effective problem-solving skills and uses their own initiative
* Able to work independently with initiative but also as a flexible team player
* Flexibility and willingness to adapt to changing job requirements

If you would like to hear more, please contact Alison at Brook Street Peterborough 07483956085 or send your CV

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