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Customer Service Advisor

  • Location:

    Norwich

  • Sector:

    Contact Centre, Customer Service, Sales

  • Job type:

    Permanent

  • Salary:

    £23000 - £25000 per annum

  • Contact:

    Peterborough Branch

  • Contact email:

    Peterborough@brookstreet.co.uk

  • Job ref:

    PET/672678_1708948643

  • Published:

    about 2 months ago

  • Expiry date:

    27/03/2024

  • Startdate:

    06/11/23

Job Description

Brook Street have a fantastic opportunity for an organised, strong communicator within a Customer Service department with a well-known brand within Norwich.

We are looking for a candidate with a can-do attitude, who possesses great organisation skills, attentive to detail and who can work as part of a team but also can work off their own initiative.

Salary - up to £25,000
Location - Heigham Street, Norwich - Office based
Hours - 8am to 5pm or 9am to 6pm (42hours a week), 1 in 4 Saturdays 9am to 1pm

Start date - ASAP

Benefits

  • 30 days annual leave including bank holidays
  • Continuous training and career progression opportunities
  • Pension Scheme
  • Free Parking on site
  • Life Insurance
  • Staff product discounts

Main Duties

  • Taking inbound calls and being a first point of contact for customers calling into the business, handling enquiries efficiently
  • Transfer calls to correct departments within the business
  • Making outbound calls to customers already on the existing database to make appointments and give updated information
  • Update system with relevant information and keep up to date records of customer's profile
  • Provide a professional and supportive first-class service
  • Any ad-hoc office administration may be required

Apply now to be considered or give Kara at Brook Street a call for further information 01733 410 815

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