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Customer Service Advisor

  • Location:

    Newry & Mourne, County Down

  • Sector:

    Customer Service

  • Job type:

    Permanent

  • Salary:

    Up to £26000 per annum

  • Contact:

    Colleen

  • Contact email:

    colleen.farquharson@brookstreet.co.uk

  • Job ref:

    BEL/303139_1709628923

  • Published:

    about 1 month ago

  • Expiry date:

    4/04/2024

  • Startdate:

    April 2024

Job Description

Brook Street Recruitment are currently working with our client in Newry to recruit a Customer Service Advisor to join their expanding team.

Key Duties & Responsibilities

  • Dealing with clients via phone and email - being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements
  • Generating, amending and updating service schedules and sending reminders
  • Vehicle and customer database management
  • Booking PSV appointments
  • Issuing workshop job cards and monitoring progress of vehicles in workshop
  • Processing and closing out workshop job cards and assisting with invoicing
  • Making outbound sales and customer care calls and managing key customer relationships
  • Creating maintenance contract quotes and selling maintenance contracts
  • Liaising with Workshop Foreman for job planning, to ensure efficiency and profitability
  • Contacting customers to inform them of any additional work required and providing accurate quotations to gain the necessary authority to complete the work
  • Contacting customers upon job completion, competently explaining the work that has been carried out and arranging vehicle collection/delivery
  • Ensuring customer satisfaction at all times through delivery of the company `Customer Commitments`
  • Assisting with customer follow up to ascertain service level satisfaction
  • Ensuring that all customer complaints are handled courteously and efficiently
  • Other general administration duties, such as running various daily, weekly and monthly reports, scanning and filing paperwork, record archiving and general word processing


Essential Criteria:

  • Educated to GCSE standard or equivalent, including Maths and English
  • Possess extremely strong administration skills
  • Excellent organisational skills and the ability to adapt to changing circumstances.
  • Strong communication skills - verbally and written
  • Have ability to structure workload in an efficient manner
  • Be able to cope working under pressure
  • Must be confident with telephone communication and possess a polite and professional telephone manner
  • Fully PC Literate
  • Able to work effectively as part of a team whilst also possessing the ability to work effectively with minimal supervision
  • Have a full driving licence


Salary can be disclosed on application


Please send CV to Colleen Farquharson via the apply link

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