Job description
Brook Street Recruitment are currently working with our client in Newry to recruit a Customer Service Advisor to join their expanding team.
Key Duties & Responsibilities
- Dealing with clients via phone and email - being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements
- Generating, amending and updating service schedules and sending reminders
- Vehicle and customer database management
- Booking PSV appointments
- Issuing workshop job cards and monitoring progress of vehicles in workshop
- Processing and closing out workshop job cards and assisting with invoicing
- Making outbound sales and customer care calls and managing key customer relationships
- Creating maintenance contract quotes and selling maintenance contracts
- Liaising with Workshop Foreman for job planning, to ensure efficiency and profitability
- Contacting customers to inform them of any additional work required and providing accurate quotations to gain the necessary authority to complete the work
- Contacting customers upon job completion, competently explaining the work that has been carried out and arranging vehicle collection/delivery
- Ensuring customer satisfaction at all times through delivery of the company `Customer Commitments`
- Assisting with customer follow up to ascertain service level satisfaction
- Ensuring that all customer complaints are handled courteously and efficiently
- Other general administration duties, such as running various daily, weekly and monthly reports, scanning and filing paperwork, record archiving and general word processing
Essential Criteria:
- Educated to GCSE standard or equivalent, including Maths and English
- Possess extremely strong administration skills
- Excellent organisational skills and the ability to adapt to changing circumstances.
- Strong communication skills - verbally and written
- Have ability to structure workload in an efficient manner
- Be able to cope working under pressure
- Must be confident with telephone communication and possess a polite and professional telephone manner
- Fully PC Literate
- Able to work effectively as part of a team whilst also possessing the ability to work effectively with minimal supervision
- Have a full driving licence
Salary can be disclosed on application
Please send CV to Colleen Farquharson via the apply link
