Job Description

Brook Street Recruitment are currently working with our client in Newry to recruit a Customer Service Advisor to join their expanding team.

Key Duties & Responsibilities

• Dealing with clients via phone and email - being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements
• Generating, amending and updating service schedules and sending reminders
• Vehicle and customer database management
• Booking PSV appointments
• Issuing workshop job cards and monitoring progress of vehicles in workshop
• Processing and closing out workshop job cards and assisting with invoicing
• Making outbound sales and customer care calls and managing key customer relationships
• Creating maintenance contract quotes and selling maintenance contracts
• Liaising with Workshop Foreman for job planning, to ensure efficiency and profitability
• Contacting customers to inform them of any additional work required and providing accurate quotations to gain the necessary authority to complete the work
• Contacting customers upon job completion, competently explaining the work that has been carried out and arranging vehicle collection/delivery
• Ensuring customer satisfaction at all times through delivery of the company `Customer Commitments`
• Assisting with customer follow up to ascertain service level satisfaction
• Ensuring that all customer complaints are handled courteously and efficiently
• Other general administration duties, such as running various daily, weekly and monthly reports, scanning and filing paperwork, record archiving and general word processing

Essential Criteria:

• Educated to GCSE standard or equivalent, including Maths and English
• Possess extremely strong administration skills
• Excellent organisational skills and the ability to adapt to changing circumstances.
• Strong communication skills - verbally and written
• Have ability to structure workload in an efficient manner
• Be able to cope working under pressure
• Must be confident with telephone communication and possess a polite and professional telephone manner
• Fully PC Literate
• Able to work effectively as part of a team whilst also possessing the ability to work effectively with minimal supervision
• Have a full driving licence
  
  
  

Salary can be disclosed on application

Please send CV to Colleen Farquharson via the apply link