Job Description

Brook Street have the pleasure of working with the NHS in their busy Contact Centre based in Cambridge. They are looking for an experienced Customers Service Advisers, to be members of their strong team.

The role objective is to deliver a positive and distinctive customer service, providing support for all inbound and outbound calls, directing them to the right departments and supporting any quires. It is critical for the team to be focused on customer service at all times.

Job title: Customer Service Advisor
Location: Cambridge
Hours: Monday - Friday Full time Hours

Start date: Immediate Start

Knowledge & Experience

* Experience of working in a busy contact centre
* Proven organisational skills, capable of multitasking, prioritising and working to deadlines
* The ability to handle multiple inputs and interruptions and to remain calm and effective
* The ability to handle confidential and sensitive information with tact and discretion
* The ability to establish good working relationships
* Excellent interpersonal skills and the ability to communicate in a friendly and professional manner
* Positive and professional telephone manner
* Effective problem-solving skills and uses their own initiative
* Able to work independently with initiative but also as a flexible team player
* Flexibility and willingness to adapt to changing job requirements

If you would like to hear more, please contact Alison at Brook Street Peterborough 07483956085 or send your CV

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.