Job Description

PLEASE NOTE THAT THE ROLE IS ONLY OPEN FOR APPLICANTS TO BE RESIDENT IN NORTHERN IRELAND- APPLICANTS FROM MAINLAND UK WILL NOT BE CONSIDERED - THIS IS BECAUSE OF ON SITE TRAINING

Brook Street Recruitment is working on behalf of our client to recruit telephone Customer Service Agents on a full time and permanent basis.

As a Customer Service Agent you will work from home and operate as the first point-of-contact for the company`s clients and partners.

Dealing with queries from these organisations and liaising internally with the company`s other departments, you will quickly develop an in-depth knowledge of the company`s products and services.

Duties

Taking inbound calls from clients and also dealing with teams across the business
Dealing with a wide variety of queries, analysing clients` payments-related issues
Assisting with disputes and providing sustainable solutions
Maintaining an in-depth knowledge of functionality for all systems
Ensuring that a first class customer service is provided to clients


Working shift is 13.45pm to 22.30pm - this involves working one Saturday a month


The client will want applicants to train on site for the role for the first week

The training will be between the hours of 12pm and 8pm

After training you will be expected to work the shift you were offered

Salary for the role will be starting on 24k per annum and there is an extra £60 per month to cover costs of working from home


Other benefits of working in this role include:

Paid Annual Leave
All the equipment you need to work from home
Bonus opportunity twice per year
Employee appreciation programme
Opportunities to learn, develop, and to build a career

Criteria

Must have come from a hospitality background - no call centre people will be interviewed
No job hopping - must have solid word history

PLEASE NOTE THAT THE ROLE IS ONLY OPEN FOR APPLICANTS TO BE RESIDENT IN NORTHERN IRELAND- APPLICANTS FROM MAINLAND UK WILL NOT BE CONSIDERED - THIS IS BECAUSE OF ON SITE TRAINING

If interested you can send your CV to Colleen Farquharson via the apply link