Job Description

We are currently recruiting for temporary inbound Customer Service Advisors to work for The Care Quality Commission.

The purpose of this role is to provide a quality support and advise.

You will provide guidance to both internal and external customers, dealing with grievances and gathering relevant information to record and advise on further action.

Start Date: 3rd June 2024

Assignment: 3 Months the possibility to extend
Rate of Pay: £11.59 per hour - Weekly Pay
Hours: 37 per week, Monday - Friday (9:30am-5:30pm, 9am-5pm and 8:30am-4:30pm)
Location: Fully Remote

Training: Full Training Provided

CQC strongly believes in a team effort and relies on talented people with a wide range of skills and experience.

That's where you come in!

You will build good working relationships both internally (with your team and peers) and externally.

Duties include, but are not restricted to:

• Handling inbound telephone calls and emails regarding customer experiences. Please note - Some of the calls may be of a very distressing nature.
• Actively listening to customer grievances and concerns, being able to actively record the information all whilst providing understanding and compassion to the individual.
• Deliver a consistent and productive service to both internal and external customers.
• Ensure all administrative work is completed and recorded accurately.
• Use information resources to support customer service.
• Keep up to date with current procedures and practices.
• Work effectively as part of a team, participate in team meetings and contribute towards staff engagement plan.
• Promoting and respecting team working ethics by building good working relationships using co-operation and discussion.

Skills Required:

• Good written and communication skills
• Ability to handle challenging enquiries of a sensitive nature
• Strong computer literacy skills e.g. keyboard, word processing skills and Microsoft applications
• Prioritise workloads to aid productivity
• Experience in a customer facing environment
• Manage time effectively
• Candidates must have the facilities to enable them to work from home - E.g. A secure internet access; a comfortable working space which would enable work to be undertaken of a sensitive nature i.e. no shared spaces.

You will be required to provide all relevant right to work documents and will need to be fully referenced for the last 3 years.

*PLEASE NOTE - DUE TO THE HIGH VOLUME OF APPLICANTS, WE ARE UNABLE TO RESPOND TO ALL APPLICATIONS - IF YOU ARE SHORTLISTED FOR THE ROLE, A CONSULTANT WILL REACH OUT TO YOU DIRECTLY*

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.