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Customer Service Advisor

  • Location:

    Leicester

  • Sector:

    Admin & Secretarial

  • Job type:

    Permanent

  • Salary:

    Up to £22500.00 per annum

  • Contact:

    Caitlin Gibson

  • Contact email:

    [email protected]

  • Job ref:

    BBBH383717_1729922566

  • Published:

    20 days ago

  • Expiry date:

    25/11/2024

Job Description

Customer Service Advisor

Salary £22,500

8.30-5 (Monday - Thursday) 1 hour lunch

8.30 - 4.30 (Friday) 30 min lunch
BASED IN LEICESTER LE67

Role Purpose:

  • Complete the day to day duties within the department
  • Provide excellent customer service on the telephone, face to face and via email
  • Manage customer accounts

General Role Description:

  • Process purchase orders on SAP
  • Manage customer accounts and build good working relationships
  • Handle incoming calls and resolve queries
  • Follow processes and procedures within the department
  • Work to deadlines, Prioritise work load and multitask
  • Provide customer back order reports on a weekly basis using the reporting system on SAP
  • Manage the "info" box, providing customers with an efficient online response to queries via email
  • Stock Checks, Pricing and product lead times

Person Specification:

  • Self-motivated
  • Passionate about giving excellent customer service
  • Good organisational skills
  • Pleasant and efficient telephone manner
  • Helpful attitude
  • Desire to learn and progress to more advanced duties
  • Excellent attention to detail

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

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